Vice President and
Principal Analyst at Forrester Research
Interview starts at 12:00 and ends
at 44:01
I’ve got to write this down in a way that helps people
understand how this cycle works, where technology comes in and
allows us to render scarcity irrelevant. And then what’s the
business strategy to do this? And that’s where I point to people
like Uber, Airbnb, Amazon—who are in the habit of saying, “How
could we give people more for less?” Which
is not the way traditional business was
operating.